International Shipping FAQs

Yes, all of the items on our eCommerce store (ClearPath, ClearPath accessories, and power supplies) can be shipped internationally. Currently, we support shipping to:

Albania, Argentina, Armenia, Australia, Austria, Bahrain, Bangladesh, Belarus, Belgium, Bolivia, Bosnia and Herzegovina, Brazil, Bulgaria, Canada, Chile, China, Colombia, Costa Rica, Croatia, Cyprus, Czech Republic, Denmark, Dominican Republic, Egypt, El Salvador, Estonia, Fiji, Finland, France, Germany, Greece, Guatemala, Honduras, Hong Kong, Hungary, Iceland, India, Indonesia, Ireland, Israel, Italy, Japan, Jordan, Kenya, Kuwait, Latvia, Lebanon, Libya, Lithuania, Luxembourg, Macedonia, Malaysia, Malta, Mexico, Moldova, Morocco, Namibia, Netherlands, New Caledonia, New Zealand, Norway, Oman, Pakistan, Paraguay, Peru, Philippines, Poland, Portugal, Puerto Rico, Qatar, Romania, Saudi Arabia, Serbia, Singapore, Slovakia, Slovenia, South Africa, South Korea, Spain, Sri Lanka, Sweden, Switzerland, Taiwan, Thailand, United Arab Emirates, United Kingdom, United States, Uruguay, and Vietnam.

Most likely. Please contact Teknic at sales@teknic.com or call us at +1 585 784 7454 and we will find out the best way for you to order Teknic products.

Your shipping price will depend on the order size, type of products, destination, and shipping speed. This will be shown on the “Shipping Method” page during checkout.

Please note: Some countries charge additional customs fees and carrier charges. Teknic cannot anticipate these costs. Before placing your order, please contact your local customs office to inquire about any fees that you may expect. Teknic will not reimburse you for any additional fees incurred.

For more information, please see the FAQ section "Are there any other charges, such as duties or taxes?"

All international orders ship using FedEx. We do not offer Overnight or Second Day deliveries for international orders at this time.

For up to 5 units of each part number, we will ship within 3 to 5 business days. For orders greater then 5 units, the remainder will ship within 3 weeks (the first 5 units still ship within 3 days). We complete the build of semi-finished inventory to your order, fully test, and then ship. No finished product is on the shelf. This way you get exactly what you want, not what we happen to have.

For additional lead time questions, please check out the full “Lead Time/Shipping” FAQ section.

Additional charges are not included in Teknic's shipping charges.

Teknic's international shipping charges include express air transportation, brokerage fees, and clearance entry fees, but your destination country may charge you import duties (tariffs) and/or taxes and other fees for the products you import from Teknic. These charges are not included and must be paid by you upon receipt of your shipment.

Unfortunately, we cannot calculate what your additional charges may be, because customs and taxation policies vary widely from country to country. As a general guideline, the European Union duty rate for ClearPath motors is 2.7%; the global average import duty rate is about 4%; rates of 8-12% are not uncommon; and a few countries are higher. For exact details, please contact your destination’s customs office or visit their official website.

The tariff codes for the products available on our website are as follows:

No, Teknic chose not to use international distributors or representatives (reps). We’ve made this decision for several reasons:

1. In selling exclusively factory direct, this eliminates the cost overhead of a distributor, which we pass directly to you. (These costs can be as high as 40%).
2. Webstore purchases come with direct support from factory-trained engineers that focus exclusively on Teknic products.
3. We designed ClearPath to be an extremely easy-to-use servo, with: automatic tuning, simple software configuration, and extensive online resources.