We want you to be able to thoroughly evaluate Teknic products in your application so you can be confident that they meet all your needs. So we've extended our return period and made the return conditions very liberal. That said, there is a maximum limit on the return quantity:
Teknic will give you a full refund (excluding shipping) on up to nine ClearPath motors or Fast-ship Hudson motors (3-day lead motors) as long as they are returned within 90 days of the invoice date. It is okay for the units to have reasonable wear and tear from using them, but they must be returned in their original packaging (or comparably protective packaging) and still be fully functional (i.e., they must still meet their specifications) with no modifications. Under the same conditions, you may return up to nine total Gearboxes, up to nine total Brakes, and up to nine units per accessory, power supply, or controller part number.
Built-to-Order Hudson Motors are Non-Cancelable/Non-Returnable (NC/NR) and therefore can't be returned for a refund.
Return quantities are calculated by summing all ClearPath and Fast-ship Hudson motors together (regardless of part number), all Gearboxes together, and all Brakes together (e.g., a customer can return up to a total of nine motors, nine gearboxes, and nine brakes). Accessories, power supplies, and controllers are counted per unique part number (e.g., a customer can return nine power cables and nine IPC-5 power supplies).
All ClearPath and Fast-ship Hudson motors, regardless of part number, are summed together to determine the quantity being returned. All Gearboxes, regardless of part number, are summed together to determine the quantity being returned. All Brakes, regardless of part number, are summed together to determine the quantity being returned. Accessories, power supplies, and controllers are summed together on the basis of unique part numbers (so, for example, you could return nine power cables and nine IPC-5 power supplies).
